1. Introduction

This Privacy Policy ("Policy") describes how Metow, an online salon booking app operated by Zynirya Pvt. Ltd., collects, uses, stores, and protects your personal data. This Policy is designed to be compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and other applicable laws.

2. Consent

By using the Metow App, you provide your explicit, informed, and unambiguous consent to the collection, processing, and use of your personal data as described in this Policy.

3. Data We Collect

We collect the following types of data:

• Personal and Contact Information: Your name and phone number (required to create an account and verify your identity via WhatsApp OTP). Email address is not collected during registration or login. If you optionally provide an email address during payment checkout, our payment provider Razorpay processes it for transaction records and receipts.
• Booking and Transaction Data: Details of your bookings, salon name, services chosen, appointment date/time, and payment information (we do not store your full card details).
• Reviews and Favourites: The reviews and star ratings you submit after completed bookings, and the salons you save as favourites.
• Location Data:Your device's location (with your permission) to help find nearby salons. With your consent, your selected location coordinates may be stored on our servers so we can show you nearby salons consistently across your devices. You may withdraw location consent at any time via your device settings.
• Account Security Data: To keep you signed in, authentication tokens are stored securely on your own device. We use your phone number to deliver one-time passwords (OTPs) via WhatsApp during signup and account recovery.
• Device and Log Information: Our hosting infrastructure may automatically record standard server log data when you use the App, such as your IP address, for security, fraud prevention, and troubleshooting. We do not currently collect your device type, operating system, or app version as part of your account data. If we introduce additional technical logging in the future, we will update this Policy and notify you as described in Section 9.

4. Purpose of Data Collection and Processing

• To provide and manage your bookings and send confirmations, reminders, and updates.
• To improve user experience, troubleshoot issues, and enhance App functionality.
• To personalize recommendations based on your location and booking history.
• To send you promotional and marketing messages from time to time via WhatsApp to the phone number you registered with. You can opt out at any time by replying STOP to such a message or by contacting our Grievance Officer (see Section 8).
• To ensure security, prevent fraud, and comply with legal requirements.

5. Sharing of Your Personal Data

We may share your data with:

• Salon Partners: To allow them to deliver your booked services.
• Third-Party Service Providers: For payment processing, hosting, and customer support (bound by strict confidentiality agreements).
• Legal Authorities: If required by law or to enforce our Terms of Service.

Named Third-Party Services

We rely on the following named service providers, and only the data necessary for each function is shared with them:

• Razorpay– to securely process booking payments. If you choose to provide an email during checkout, Razorpay may collect and store it for payment receipts and fraud prevention under Razorpay's privacy policy.
• Google Maps (Google LLC) – to display maps and help you select and view salon locations.
• WhatsApp (via our messaging provider) – to deliver one-time passwords (OTPs) during signup and account recovery, and to send booking-related and promotional messages.

Each provider processes your data under its own privacy terms and only for the purposes described above.

6. Your Rights

Under the DPDP Act, you have the right to:

• Access: Request your personal data.
• Correction/Completion: Fix inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal retention requirements).
• Withdraw Consent: Stop data processing (may limit app functionality).
• Grievance Redressal: Raise complaints regarding your data processing.

7. Data Security and Retention

We use encryption, secure servers, and regular audits to protect your data. Your data will only be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Grievance Redressal

If you have any concerns or grievances, please contact our Grievance Officer:

• Name: Tultuli Mridha
• Email: tultulimridha@gmail.com

We aim to respond within 7 business days, as per the DPDP Act.

9. Policy Updates

This Privacy Policy may be updated from time to time. We will notify you of major changes via the App and update the "Last Updated" date. Continued use of the App after updates means you accept the revised Policy.

1. Introduction

This Refund Policy ("Policy") governs the refund process for services booked and payments made through the Metow application ("the App"). The App is owned and operated by Zynirya Pvt. Ltd. ("the Company"). By using the App and making a payment, you agree to this Policy.

2. Scope of the Policy

This Policy applies to payments made directly to Metow for:

• Booking fees.
• Any prepayments for services offered by a salon through the App.
• Any other charges clearly specified by Metow.

3. General Refund Conditions

Intermediary Role:

Metow is a platform that facilitates bookings between users and salons. Refunds for the actual service rendered by the salon (e.g., haircut, spa treatment) are subject to the individual salon's policies. Any disputes regarding the quality of service should be addressed directly with the salon.

Non-Refundable Payments:

• Payments for services that have been successfully provided by the salon.
• Payments for bookings that are cancelled by the user after the specified cancellation window.
• Payments for bookings where the user is a "no-show" (fails to attend the appointment without prior cancellation).

4. Eligibility for Refund

A full or partial refund may be considered by Metow only in the following situations:

• Salon Cancellation: The salon partner cancels a confirmed booking due to reasons on their end (e.g., salon closure, unavailability of a stylist) and is unable to reschedule the appointment to a suitable time for the user.
• Technical Errors:A payment is successfully debited from the user's account, but the booking is not confirmed or reflected in the App due to a technical error on Metow's platform.
• Duplicate Payments: A user is charged multiple times for a single booking due to a payment gateway error.

5. How to Request a Refund

You must submit a refund request within 48 hours of the scheduled appointment time by contacting Metow's customer support:

Email: makeitnoow@gmail.com

Subject Line: Refund Request – [Your Booking ID]

Details to Include:

• Your full name and registered phone number.
• The unique Booking ID/Reference Number.
• The date, time, and name of the salon for the booking.
• A clear and detailed reason for the refund request.
• A screenshot or proof of the payment transaction.

6. Refund Processing

• All refund requests are subject to review and verification by Metow.
• If a refund is approved, the amount will be processed within 7-10 business days.
• Refunds will be credited back to the original payment method used for the booking. The time it takes for the refund to appear in your account may vary depending on your bank or payment gateway's policies.

7. Policy Changes

Metow reserves the right to modify this Refund Policy at any time. Changes will be posted on the App and website. Your continued use of the App after such modifications constitutes your acceptance of the updated policy.